Tag Archives: worksite

Found my document, can I open the workspace in iManage WorkSite?

This week we got a suggestion from a fee earner in one of our offices for improving WorkSite. It was a simple request and once I’d thought about it fairly obvious omission from the functionality.

It was a comment that came from a document search and from there you can see where the document is located. The query was once you knew where the document was located from the Where Filed/Where Used dialogue, whether there could be an enhancement to allow you to access the workspace from here?

Where Filed/Where Used dialogue

I can see how this could be a requirement. A colleague passes you a document and asks you for advice and mentions there are comments from the client in the emails folder of the workspace.

Yes, you could look at the document properties, then note the client and matter number, then search for the workspace, check it is the same workspace as you saw on the Where Filed/Where Used and then add the workspace to your your My Workspaces/My Files. But that’s quite a few clicks!

Or an option could be added onto the Where Filed/Where Used dialogue to allow you to add the workspace to My Workspaces/My Files. I can’t see how you could access the workspace direct from there, but a shortcut to the workspace seems feasible.

So I thought I’d put it out there in the hope Autonomy see this, if you use WorkSite and think this would be a good addition could you mention it in the comments of this post?

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Sent Items – current bane of email management

Here’s a problem for you all, let’s see if this blog post can generate some comments on possible solutions.

Lawyers travel a lot, whether they’re in a regional firm or a global firm they will travel and they will want to use IT whilst they travel (especially email). Now although we are in a WiFi world the hotspots aren’t always accessible or cheap and so offline or limited connection is still the norm away from the office.

The problem I’m building up to is caused when you want to file email in a matter centric way within a document management system (DMS). I’m sure the ideal for most lawyers is to maintain a full electronic file using the DMS just as they’d maintain a full and proper paper file. But the electronic file is usually the current file too and thus they want to have access to these emails when away from the office (the same as historically they would have carried a pile of papers in a briefcase).

As a lawyer in the office, from an Autonomy iManage point of view using WorkSite, I can maintain the electronic file for all my documents. But the answer for out of office access is either by using their OffSite product or by using the WorkSite for BlackBerry product. Both an expense, did I say I also didn’t want to spent a lot of money solving this problem?

Now with WorkSite 8.5 the new synchronised folders within the Outlook Inbox is fantastic, I can keep all my emails in Outlook/Exchange (which is running in cache mode so all my emails are on my laptop offline or available in the Blackberry) and I know that they are being filed/synchronised into WorkSite. Thus at the end of the matter I can remove the folder in Outlook with confidence that the emails are on the electronic file.

Perfect!

Now here’s the problem. Sent items! What do I do with them?

Filing them has always been difficult, products like Send and File help with this by suggesting filing locations as I send the email. However if I move the email on Send and File then I can’t refer to the emails out of the office? But I can’t copy as I want the ability to keep my Sent Items clean like my Inbox, removing emails I’ve finished with!

An ideal would be for Send and File to move the email into the synchronised sub folder in my Inbox, that way it’s filed, available offline and out of my Sent Items. But I’ve checked with Autonomy, it doesn’t do this!

So there it is. How do I keep my Sent Items clean and tidy, have access to my emails through Outlook cached mode and ensure filing in the electronic matter?

Comments very much appreciated!

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Enhancing WorkSite searching (please can Miner “slicing” be added to FileSite!)

WorkSite 8.3 Express Search/WorkSite Miner.

This tool has been out a while, but unless you jumped to WorkSite 8.3 with the Velocity search engine or are lucky enough to be one of the WorkSite 8.4 with IDOL implementations you probably haven’t used it.

WorkSite-Express

We’ve just completed an 8.4 upgrade and so we’ve had chance to use this tool. It basically works like a desktop search. It sits in your system tray until required and can be activated with a simple key press (default is Ctrl+Ctrl). Then simply type in a term and hit return. The term will then be searched across your default library (this can be altered using the drop down).

You can use usual boolean operators (AND, OR) and also you can use key fields to be more specific e.g. in this example above To: to denote where an email is to me (you can also search doc numbers, document or workspace names etc). Right click on the documents returned and you get the usual WorkSite DMS menu options.

Apart from a quick way to launch your documents I see the real power of this application being for finding emails. Something that is difficult in the standard FileSite or DeskSite applications given the volumes of email in a typical document management system (DMS) library.

As mentioned you can search quickly using the Express Search and its key fields for email (To: etc), plus adding say a word or two you expect to be in the body. If the number of emails is large you can click the “Show All Results” and launch the WorkSite Miner application.

WorkSite-Miner

Again this is a simple application that basically searches, but on the fly you can “slice” up the results in a very easy way. Either by ordering using the columns, dragging the columns into groupings, adding further search terms etc. Nothing earth shatteringly new, but very effective.

This gives a much more flexible way to order your results to try and identify the item you are looking for. This is particularly useful for emails, especially now that on a typical legal case you could see thousands of emails.

Also from within the Miner application you can preview the documents and emails (like Quickview in FileSite) and right click on them to get the standard WorkSite DMS actions.

I really hope that the Miner capabilities of “slicing” up your results are integrated into FileSite in the future. But in the meantime this really simple product that takes advantage of the newer search engines in WorkSite 8.3 and 8.4 (and 8.5!) will be a great addition to WorkSite on the desktop.

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Autonomy iManage’s first 100 days

OK, I’m shooting the gun a little bit. It has only been 66 days since Autonomy’s takeover of Interwoven officially completed, but since it was announced back in January and 100 days has more of a ring to it I thought I’d round it up to the nearest hundred.

So what to make of the first 100 days of Autonomy iManage?

Let’s start with the Autonomy side of things. I can sum up my initial impressions with one simple statement “they are one hell of a marketing machine”. If they were on “The Apprentice” they’d walk it, Sir Alan loves a seller.

If you look behind the marketing sheen you see the one product seems to underpin everything, the IDOL search engine. Before I had any dealings with Autonomy I had heard about IDOL and that it was a very good product, but you really needed to work with it to get it to do what you wanted.

As most Interwoven customers will know the IDOL engine was “rapidly” introduced into WorkSite, IUS and TeamSite. I use quotes as this is technically true, but having seen it in WorkSite it isn’t a simple fit for the customer. The reason for this is because IDOL is very much a product in it’s own right. WorkSite and IDOL are “loosely coupled”. The IDOL engine itself has multiple components and configuration requirements (the licence key itself is complex, tied to a mac address!). This is far from the original verity indexer that was pretty straight forward (and Vivisimo Velocity engine that was very briefly available).

Don’t get me wrong, the product works, but what was once a DMS (Document Management System) with a simple indexer component is now very much a DMS and full blown search engine to manage.

This is not unique to Interwoven’s products. Although I can’t comment myself on the Zantaz 6.1 release with IDOL, I found a comment on it elsewhere that has similar sentiments for this product:

I have it in my demo environment and running for one customer already. It kicks AltaVista’s butt – but it is a bitch to get up and running.

And where as the technical team were out of the blocks like Usain Bolt, the training teams seem to have made a 100m start like, well like me! And because of this it is where I see some short term difficulties. The initial training sessions have been web based and frankly weak and there are only just starting to be UK classroom courses being scheduled (these are specific IDOL courses too, where are the integrated WorkSite/IDOL courses?).

And IDOL will need training, in fact I think that there will be a need for an “IDOL DBA” type function in most law firms (after all WorkSite, IUS and Zantaz are all IDOL powered now).

I forget what the general release target for 8.5 was, but I am sure it was summer ‘09. If that is still the case, then there are going to be a lot of UK customers in a bottle neck waiting to get IDOL trained. If I’m being harsh I would say the promise made at the last user group that the UK team would be ready to support the 8.5 IDOL release sounds a little hollow.

And what about support? Well two things stick out. First there seems to be some re-organisation or upheaval going on, whether it’s support being aligned in Cambridge or something else I don’t know. Nothing has been confirmed and I haven’t heard anything from Autonomy iManage, this is just a feeling I get. The second thing is there still needs to be a lot of knowledge transfer, it seems that old Interwoven people don’t understand IDOL fully yet and Autonomy people don’t understand the WorkSite product.

However these are early days and it shouldn’t detract from the fact the IDOL is a very good product! And most importantly it works with large volumes of data, which is good news for the biglaw firms and for the goals of WorkSite 9.0 (which one of the objectives I seem to remember was 50m+ document libraries).

It’s far from negative. It’s just that I feel a little like I did listening to Tony Blair at the moment, the Autonomy marketing machine is in full swing, but behind the marketing sheen things aren’t quite what they seem, yet.

But as I’ve said IDOL works and it seems very scalable. And from what I’ve seen so far of Autonomy engineers, they are a very capable technical team and if they can marry this with the iManage team in Chicago then we could have product that will continue to improve rapidly. Once the training and support teams catch up then legal has a great suite of products to utilise underpinned by one enterprise search engine.

Unfortunately I just see a H2 2009 that may frustrate customers keen to exploit some of the great features in 8.5. So the next 100 days will be the real test, can they get WorkSite 8.5 and IDOL IUS in the field with the training and support available? I could be wrong, the Autonomy iManage team could just have all their focus (technical, support and training) on getting everything set for 8.5 IDOL launch. We’ll see!

What are your thoughts so far?

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WorkSite tip – cleaning up your My Matters list

It’s about time I put up a post for another in the WorkSite Tips & Tricks category. This one is a couple of suggestions for helping manage your My Matters list (or My Workspaces, My files etc)

  • Use categories : rather than have one long list of shortcuts to matters, use categories to organise them into logical units (e.g. clients etc). This is a simple to do, right click on My Files and select New>Category. In the example below I have a “Group” workspaces category and then a list of my workspace shortcuts and another category which has all the IT workspaces.

categories

One of the annoyances of the FileSite app is the inability to remove >1 shortcut at a time, to tidy up for example. But there is a way to do this:-

  • To quickly remove shortcuts from My matters, rather than doing the right click delete many times, choose Add shortcuts…  From here you can go into your My Files and multi‐select shortcuts within this dialog, then delete all old workspaces in one go.
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Give them a free DMS!

Whilst working this weekend we were discussing how some people used the firms DMS (Document Management System) or rather didn’t! One of the team mentioned that

"they listen to the reasons for structured storage of electronic material, nod and then on returning to their desks revert to how they managed documents at law school”.

That is using a file share at best or the C: drive at worst. In fact I saw some fantastic Windows desktops this weekend, full of Word documents!

This led us to conclude that what Autonomy iManage and OpenText ought to do is give away copies of WorkSite and eDocs DM to law schools and Universities. So that when the lawyers join law firms they a) will have used a DMS before and b) understand how to manage an organised electronic file. It’ll then be much easier to adjust to working practices adopted by most law firms and also reduce the cost and burden of the law firms IT training teams.

So Autonomy/OpenText how about it? You never know these next wave of lawyers may also get into positions where they influence purchasing of software, meaning future sales too!

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Workshare & Autonomy iManage pop-ups galore!

Workshare Protect v Autonomy iManage Send & File

Over the past few weeks we’ve been working on an upgrade from Workshare Professional 4.5 to 5.2 SR1 and during this time we’ve been getting a lot more information on Autonomy iManage WorkSite 8.5. The combination of these two got me thinking that either Workshare or Autonomy iManage need to work together on user experience around email sending.

In Workshare we have the Protect module configured so that as you send an external email you will get prompted with a pop-up box like that below. This allows you to utilise the Workshare functionality to removed meta-data, turn the document into a PDF etc

Protect after Send

In WorkSite 8.5 you can utilise the Send & File functionality to ease email management, in particular filing of Sent emails into the matter workspace (see my previous article on Send & File functionality). Again as you send an email you will get prompted with a pop-up box like the one below.

Send and File

What happens if you have both installed? I can see our lawyers getting really annoyed with multiple pop-ups when all they want is to get the email fired off to the client!

So a call to Workshare and Autonomy iManage, what we need is a Send, Protect & File integrated dialogue!

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Understanding WorkSite security part 2

So yesterday we went through how the security is structured across the workspaces, tabs, folders and documents. Now let’s look at how it’s applied.

Each item in WorkSite can have a default security. This applies to everyone accessing the folder, document etc. This the the “Shared As” option in properties.

You can set the “shared as” to:

  • Private – setting to this means by default any one but the creator/author won’t be able to see the workspace, folder, document etc
  • View – you can see it but access would be read only as would any property information/meta-data on the item
  • Public  – you can see the workspace, folder, document etc and edit them and their property information/meta-data

The easiest way to maintain security is to simply secure at this level. However there may be occasions where you need to secure at more advanced levels for different groups/people etc

This is where the ACL (Access Control List) comes in.

This is additional security information to the basic default security “shared as” setting above. And for the groups/people named in the ACL it will override the default “shared as” setting (e.g. if the document default “shared as” security is “View”, but I am added to the ACL with Read/Write access. Everyone else will be able to get read only access apart from me who will have write access – the author/creator will of course still have write access too)

In the ACL you can add individuals or groups of individuals and assign the following access levels (remember these will supersede the default level for those individuals/groups!)

  • Full Access – This allows full access to the document and full control over properties/meta-data and also the security (including for the folder, workspace etc)
  • Read/Write – full access  to the document, but limited control on properties/meta-data and no ability to change security (including for the folder, workspace etc)
  • Read – as it says, just allows to read documents, properties/meta-data etc
  • No Access – again as it says (remember unlike Windows where you could see the folder even if you couldn’t gain access to it, in WorkSite No Access = it’s invisible)

There are a few things worth pointing out about Groups and Individuals in terms of adding to the ACL.

  • Groups are extremely useful for workspaces that contain hundreds of documents and have security that changes regularly. This is because you can amend the security without having to refile everything (the refile action has to go through each document, folder etc and change the properties and security. On a large file this takes time!)
  • However the downside of Groups is that users of the FileSite or Desktop clients cannot add or remove people from them. This has to be done using the database administration tool.

So before you determine your security think carefully about the following to help determine the best security to apply:

  • potential size of the file (number of folders, documents etc)
  • frequency of change of individuals access requirements
  • degree of control the end user will need in maintaining the security

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OK now you hopefully understand a bit more about the default security and ACL. Let’s step back to how folders and documents inherit security from the parent folder, tab or workspace. Basically what we’re going to look at is limiting or opening up security within the workspace.

So remember the option to inherit or not?

Limiting access to sub folders or documents is easy.

You set the top level (e.g. your workspace) as open a security setting as is acceptable e.g. Public (remember this is the “shared as” default security, not in the ACL).

You can then uncheck the inherit security on the folders you wish to secure more tightly, then either change the default “shared as” security (e.g. to “View”) or add a specific ACL to those folders.

However the real difficulty is when you want to apply a more open security to sub folders. i.e. opening access to wider audience in a sub folder that at the levels above.

So say your top level (e.g. your workspace) is Private (again remember this is the “shared as” default security, not in the ACL) and maybe it is also secured in the ACL to a group or individual. In WorkSite you can only open sub folders or tabs to people specifically listed in top (i.e. workspace) ACL!

When you think about it this is logical as if you have no access to the top level you couldn’t see the workspace, so how could you expect to see a folder within it?

This isn’t so bad, but the big gripe is that it only lists Groups, not people contained in those Groups!  i.e. the workspace is secured to View in the ACL to the IT group, then you want to allow me to have read/write access to a sub-folder. Unless I am named in the ACL as an individual as well you won’t be able to pick me at a lower level even though I’m in the IT Group!

Individual documents though are a little different. These can be opened up to either Groups or Individuals that are not listed in the top level (i.e. workspace) ACL. I guess this is logical as you could search for the document by it’s document number?!

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Finally a quick note on Roles, just for completeness. These though really aren’t essential to understanding security from a WorkSite user perspective. So if your brain is full or fried stop reading now!

In the background your WorkSite administrator will assign users of the WorkSite system to “roles”. These are settings that basically allow some overriding “security” to be applied that a user cannot amend. It will always apply to all workspaces, tabs, folders and documents etc. So your actions available within the system will depend on the role you are placed in.

Roles apply to more specific functions, like the ability to actually create a workspace or be able to physically delete documents etc. An example of a role setting is shown below:

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Understanding WorkSite security – part 1

Matter Centric WorkSite security on the face of it can seem over complicated. But once you get the hang of it you can pretty much make it work well for any security requirement. This post will go through some of the basics.

First off a quick recap of the main components of WorkSite:

  • At the “top” level you have your Workspace – think of it as your filing cabinet for the matter
  • Below that you can have tabs – think of the logical dividers in that cabinet to split up your content
  • Either below a tab or in a workspace are folders – think paper folders full of a specific type of paper document in your cabinet
  • Then in the folders are your documents, emails etc

In WorkSite you can add “meta data” to your workspace (this is data that describes the workspace, so typically your client number, matter number, practice group etc). You can also secure a workspace to individuals or groups of individuals.

The tabs, folders or documents in the workspace can inherit that security (this can be changed for individual folders or documents if required).

If you know that some documents have had security changed and you want to re-apply the security from the workspace downwards then you use what WorkSite calls a “refile” action.

“Refiling” – applies the profile and security information downwards to folders and documents from the workspace (you can also refile from a tab or folder level if required)

As mentioned above you can set up folders not to inherit security. This is done with a simple checkbox on the properties of the folder (see below)

So when you refile either a workspace or tab you would get the following message. This allows you to avoid replacing security information for folders you set up not to inherit.

So if you do not want to pass the security down to folders set not to inherit, then leave the checkbox unchecked.

You can also chose to refile from the folder level downwards. For folders you get a similar option to pass down the security, but also an additional option asking whether you want to “re-inherit” the security from the above tab/workspace (see below).

So if you do not want to pass the security down to sub-folders set not to inherit, then leave the first checkbox unchecked.

If this folder does not inherit security and you do not want it to change to inherit. Then leave the second checkbox unchecked.

Part Two will be published tomorrow…

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Interwoven WorkSite 8.4?!?

Well I find out today that Interwoven will be releasing a v8.4!

It’s all part of the takeover by Autonomy and I know that until the merger goes through it’s difficult for them to disseminate information to customers on something that isn’t confirmed. But customers are still moving forward with projects and if you’re in the process of moving to v8.3 for the Vivisimo search, then you may want to take notes of these upcoming releases!

For those mid-project, here’s the order as a guide:

  • v8.5 is imminent (with Vivisimo Velocity) on a limited release (Limited release is fully tested production code but only released to clients who ask for it so they can be given preferential support)
  • v8.4 (with Autonomy’s IDOL engine) would follow this at some point. A server side upgrade retaining the v8.2 client – expect it to initially be a limited release while knowledge of IDOL grows within Interwoven.
  • v8.5 would then be released with Autonomy’s IDOL engine as a limited release
  • IUS (IDOL) limited release on a similar timetable to 8.5 IDOL
  • General availability of all above would follow later in year
  • Along with additional v8.5 modules such as SharePoint integration, WorkSite Web, IRM, language packs etc
  • After all this there comes the Fileshare release (I’m looking forward to this one! From what I understand you can make your workspaces available through a windows file share!)

In terms of architecture, the feedback is that the IDOL engine requires a similar capability as Vivisimo Velocity, so in their words “we can ‘simply switch’ from one index to the other”.

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