Tag Archives: costs

Smartphones in law firms – which way’s the wind blowing?

Back in September I finished a poll on my site that asked which platform people thought was going to become the leader in law firms. iOS topped that poll which was not surprising from a consumer perspective, but from a costs perspective it was rather surprising given the high device costs AND the higher tariff costs for non-consumer tariffs (particularly in the UK where 50%+ of the traffic for this site comes from).

So since then I’ve been running a poll asking a slightly more specific question, focussing much more on the costs aspect to see if the results matched.

Are you considering as a firm to remain with BlackBerry 7 to control your costs? 

The results were interesting, 20% indicated they were going to stick with BlackBerry 7 devices (either keeping the same handsets or upgrading to the latest/last BB7 device). Only 12% said they were going to go BlackBerry 10, this roughly tallied with the 16% in the previous “Which mobile platform do you think will become the leading platform in law firms?” poll.

Still though I was surprised that 68% said they would go with a different OS, meaning one of iOS, Android or Windows Phone.

I still struggle to grasp how in such a cost sensitive industry like Legal there can be a cost-benefit analysis that justifies iPhones for all, smartphones yes but high end smartphones? It’s an interesting landscape that is going to change dramatically in 2014 I’m sure, but I still think that Windows Phone has a big part to play here. I know of a few large international businesses (outside Legal) that have gone the MS way, will further integration into products like Systems Centre for management of mobiles make this easier for firms? Or will a more consumer own device with business providing SaaS (Software as a Service) facilities be the norm? Time will tell.

 

p.s. I’m running another poll at the moment looking at what people use for news (rss) feeds since the demise of Google Reader. Why not take a vote? It’s at the top right of the home page of my site.

 

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Which mobile platform do you think will become the leading platform in law firms?

I’ve had this question on a poll on my site for a few months now and thought as it had passed about 150 votes it should give a reasonable indication of what Legal folk think. Now clearly with an online poll there will be a fairly wide margin of error, but I figure for every Apple fan who votes without thinking there will be a BlackBerry (BB) fan doing the same. So hopefully some of the error will be nullified.

Unsurprisingly the Apple iPhone topped the poll with 46% thinking it will become the leading platform. Safe to say that most vendors think this too with the majority of Legal IT apps appearing on this platform first (or in the case of many only on this platform), also a lot of the MDM/MAM (Mobile Device/Application Management) providers think the same and provide iOS with a level of control above all other platforms.

What came next is the interesting result. Up second was Windows Phone 8 with 23% thinking it will be the leading platform in law firms, beating the other two who got a fairly equal share (BB10 at 16% and Android at 15%). Android was interesting as in the consumer market this OS dominates the smartphone arena. Does the fragmentation of the OS and lack of controls give an impression of it not being manageable or secure enough for the enterprise? As for BB10 I suspect its newness accounts for its position. It remains to be seen whether the promise clearly shown by Windows Phone can translate into market penetration in the legal enterprise.

Final thought though is if I had put “Old BlackBerry” on the list and highlight a little more the costs, in particular roaming costs, would the %’s change significantly? I think all the UK networks are putting the BB10 on a smartphone tariff, thus removing the in built cost control of unlimited managed data anywhere in the world that you had with the old BB’s. This alone for a lot of firms with a high number of travellers could ramp up costs significantly.

So as you can see I’ve swapped the poll on the right and I’d be interested in learning the thoughts of the Legal market on this. Get voting!

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