ILTA 2014 – Nashville 18^th-21^st August

Wednesday and Thursday sessions

Planning my Wednesday was always going to be hard, I had a talk to do in the afternoon and the only time to run it through was sometime on the Wednesday itself (especially after I’d decided to take a trip on the Tuesday evening to the Grand Olde Opry to see Carrie Underwood, Terri Clarke, Trace Adkins and others!). So in the end I only managed one session in the morning after the Keynote, the early afternoon was then spent preparing for and then delivering my talk on Mobile Application Management. My talk covered designing, developing, controlling applications on mobile devices. This was based on real world experience of what we’ve done in our firm. If you’re interested in a synopsis in a blog post let me know in the comments.

So the session I did attend on the Wednesday was entitled “Navigating the Decision Tree of Windows 8, Office 2013 and Office 365 (DASPG5)”. This started with a comment in stark contrast to the Windows 8 one on Tuesday;

“If you’re not willing to invest in training then you’re not going to get to windows 8.1, it’s not something a lawyer would just be able to figure out. Also beware of one size fits all training as it’s a generational thing, some who are used to tablets and iPhones they will pick up quickly.”

There were plenty of pieces of advice through the session for those thinking about a move to Windows 8, one I thought particularly interesting was to keep the change to a mininimum. Don’t try and role too many apps at the same time as the new OS. I have to say this was against my current thinking, I’d thought what’s the point in rolling Windows 8 if you’re not going to exploit metro apps (or should that be windows store/windows 8 apps now)? Especially if you’re already on Windows 7, isn’t the reason to go 8 to utilise the new apps for the new form factors (tablets)? But then maybe they were thinking more of a desktop FileSite or Office upgrade at the same time rather than exploiting windows store apps?

Again the “Should I wait for Windows 9?” question came out and again the advice was “No”, this time also pointing out if you go to 9 in the next 18 months you’ll be at the bleeding edge of a new OS with all the challenges that brings. The talk then switched to look at the differences between Office 2013 and Office365. The key differences being:

• The desktop applications for Office 2013 and Office 365 are functionally the same for now. 365 continues to evolve whereas 2013 is a point in time. So for now they’re aligned but 365 will evolve into 2015 etc. 365 updates will come quicker and more often, rather than  waiting for service packs etc in 2013.
• The mobile experience for 2013 is much more limited. 2013 is down to your own setup with VDI, remote access etc whereas 365 has all the mobile apps (Office for iPad etc)
• Licencing is a big driver for the choice (see picture below)

• Deployment is also different. Office 2013 is a traditional package and deploy with MSI and office customisation tool. Office 365 is a streaming install from the web or a local share. Both though can be customised.

The session I went to on Thursday morning before packing up to leave for the airport at lunchtime was “Is matter centric all we dreamed of (ECMPG4)”. I have to say I thought it would be a session to challenge our filing methods of MCC, a next generation MCC or MCC 2.0. Maybe new thinking on filing into workspaces, say a new tagging method for DM? But no it really was people still discussing the best folder structures and filing methods for matter centric!

Keynotes from Tuesday and Wednesday

Tuesday’s keynote was by Rod Beckstrom entitled “It’s a mad, mad, mad cyber world”. Now for an Englishman like me, the amount of audience participation involved first thing in a morning (and still on my first cup of coffee!) was a bit much for me, we had to engage in discussion with those around us too for goodness sake! But one thing did happen in this session that you could only get at a legal conference as large as ILTA. After Rod had given an example of a cyber attack on Saudi Aramco during the start of the keynote, where they lost data on 30,000 machines and servers in one day. Who should ask a question during the end questions but the head of legal IT for Saudi Aramco!

Overall the keynote was a fairly interesting run through the need for cyber security in law firms, building on the quote from Joe Patrice editor Above the Law “Law firms are the soft underbelly of American cyber security”. For me the key message that came out loud and clear, both during the talk and on the twitter stream, was the biggest risk was from inside the firm. The picture below was put and this point was made that above all these was the end user.

(Metasploit is an open source database of cyber exploits, this can be used for both pen-tests or by hackers. The point was that the regulators advice was usually behind this, so planning for what the regulators in legal stipulate is probably not enough. The above items were the levels of threat, so first are the lone hackers, then above them is the hacktivist network e.g. anonymous. Not on this diagram but mentioned was that right at the top was actually the internal users as the weakest link/biggest threat to the firm)

Wednesday’s keynote was another future gazing talk, this time from Rohit Talwar entitled “Unleashing IT To Disrupt, Define and Differentiate Future Strategies”. It was interesting stuff but the overall gist was what we’ve heard numerous times in legal “Everyone is chasing the premium work, so how do you differentiate?”.

I can see the point and would love to think one prediction he made would could true, that lawyers inside firms are getting frustrated at pace of change or not being able to create new ways of working within their firm. And that these lawyers will break away and work with IT firms and venture capitalists to create new ventures. But I still stand by my posts made here and here on how I think things will pan out.

There were some bits that I did pull out from the keynote that were worth re-airing. That IT should start thinking more like a consultancy, building close business alignment and a strategic approach to management of IT (an example was give of Taylor Wessing who put all their senior IT managers through account management training). Another example given was Seyfarth Shaw:

• They went through and process mapped all matters (currently have about 500 different mapped out as swim lane diagrams)
• Can then play these swim lanes back to the client to talk through exactly how the matter will play out, tailoring these to the client in the chat
• Can then plan these out and come up with a detailed plan and cost for the matter

Finally it wouldn’t be an ILTA without a mention of the vendor hall and this years kicked off with a super hero themed opening on the Monday evening. Most of the big named vendors are in attendance, but I have to say I struggle to get around the hall to see anything new. By the time I’ve seen the sessions, spoken to the vendors we use or are looking at using, there is very little time to see any new stuff (back to the need for a wingman to free up a good session in the hall or a bit more forward planning and arranging of demos in advance!).

Also I think unfortunately a lot of vendors hold their new product press releases until the start of the conference, meaning a) even if I had pre-planned it wouldn’t have been any good and b) by the time the release comes out most of our diaries are over subscribed already. Maybe in future some information or teasers on the new stuff could be released a couple of weeks before the event?

That was my week in Nashville, a very useful and enjoyable conference (albeit very busy). In my last post next week I will focus on one of these new products, one that garnered quite a lot of comment on social media through the week and after. That is Microsoft’s Matter Centre, their DM for Legal based on Office365 in the cloud.

ILTA 2014 – Nashville 18^th-21^st August

One of the hardest things I find to do for ILTA is to plan your week, when I attended in 2010 I had a wingman and so we could split the sessions between us. As the only rep from our firm this side of the pond it was difficult to fit everything in. I typically had between two and four sessions I was interested in per slot, inevitably in some sessions I found myself wishing I was elsewhere (going by the tweets from the other sessions). For some of these I missed I can of course catch up through the recordings, but for others (the vendor roadmaps in particular) I couldn’t as they weren’t recorded (why do vendors do this?!?).

Monday’s sessions

The first session I attended on Monday was entitled “Do collaborative spaces ever work (INFO1)”, this a panel session format where the question posed was “Social networking/collaborative spaces within a firm are a dangerous distraction from doing real work?” Two of the panelists took opposing sides to this question whilst the other moderated.

To be fair I think the panellist arguing for this question was struggling and in the end they all pulled together five points each on how to make a success. Some points overlapped and so below is my mash-up of them all:

• Get business requirements. Find who will use it, what information they want to share and why they want to share it.
• Get people using it. Difficulty here though as people will go to where the content is, but if you can’t get the people there then there will be no content. Catch 22!
  • Don’t make people fit technology. If doesn’t feel natural people won’t use, IT get excited by tech, on average lawyers don’t.
  • Another Catch 22 from the panellists. Don’t try and do it all at once, life is a game of inches. But you also need to go big and lean in    because you have to get enough content and people in there to start with.
  • Keep it simple
  • Lead by example. Have community leaders. Seed content, nurture discussion, moderate if required.

Overall this was a good discussion and I came away with some thoughts on recent projects and future collaboration platforms.

Next up was “Here, Now & Beyond law 2020 (SPEC2)”. This was a talk of two halves, first some really interesting discussion on how Pillsbury had moved their global operations centre and its services to Nashville. Improving the service function to support the lawyers. They are now looking at a second phase, focussing on the lawyers. Bringing lawyers into the centre. eDiscovery, case support, Lit support etc. They talked about the choices they made and cost savings, overall labour savings were the biggest saving, far above the location cost savings in a cheaper city. The whole concept of service was worked on by Pillsbury, they introduced consistency across all services, not just IT. Working on consistency in service process, in reporting and in rewarding staff. They also tried to ensure the people in Nashville felt part of the firm and not just an outsourced offshoot, this was critical to the success.

The rest of the session was talk about information governance, cyber security and project management as well as the centralisation but I didn’t find this as interesting so didn’t take that many notes unfortunately.

After lunch was “Predictive analytics: email management magic? (APP3)” where a panel of four talked about using analytics and predictive technologies and how they can be used in email filing. It was really four firms explaining how their technology/approach helps with the two email filing issues: Tackling the huge backlog and then the ongoing day to day filing. The gist of the solutions though was that they were usually hitting an 80-85% accuracy, I couldn’t help think that this was similar to the stats for speech recognition in the early 2000’s and a big blocker to adoption. Still I came away with a great quote one of the panelists used; “You know in the movies where the zombies break through and keep coming through the windows, that’s my email”.

The final session was entitled “Top 10 Tablet Tasks Talked Through Thoroughly – (APP17)”, where three panelists took you through the best 10 apps for iOS, Android and Windows. Unfortunately I didn’t come away with much new. The iOS list I knew, the Android was pretty much the same and the Windows tablet was a Surface 3 and so ran pretty much everything!

Tuesday’s sessions

First up was pretty much a vendor demo “SaneBox To Outsmart Your Inbox (SPOT3)”, this was a nice email management tool. It’s aim is to address the issue they’ve highlighted in a study that shows 30% of our time is spent “doing email” and not doing the jobs in our job description. And of this 40% email is useful to 60% being just noise! Simply SaneBox is a server side email tool (the integration with exchange, for example, is lightweight. Basically it requests the header, analyses it and then does a lightweight folder move request). From the user end it creates a number of folders to quickly sort and manage your emails. The picture below shows some of the basic ones:

The aim of the product is to achieve inbox zero by the end of the day and help organise your email to ensure its easy to action. It’s worth having a look on their website for full information on how it works. I came away thinking it would be pretty good if you get stressed by a full Inbox. For Legal ITers the question of what about all the Legal Outlook Addins was asked! The answer wasn’t conclusive but an explanation of the architecture made you think it ‘should’ ensure it doesn’t clash with any of them.

Next up was “Decision Factors for Windows 8/8.1 (DASPG4)” looking at a number of firms who have done a Windows 8 rollout and some of the challenges they faced.

• Most rolled out Surfaces – still unsure how they justified the cost of these machines over a sub £700 laptop.
• For those going from Windows 7 and Office 2010 the transition from a technical perspective was fairly straightforward. One comment from a company going from Office 2003 was that going to Office 2013 was more difficult than the transition to Windows 8.
• There was positive feedback from the end users for speed and stability.
• Challenge was how to deal with the appstore. How to enrol people, firm wide or individually? Most turned off as not many legal it vendors delivering “metro apps” and so not that crucial at the moment.
• Metro v Desktop? Example firm split 50-50 of tiles v traditional view in a pilot, after the pilot most people wanted to stick with metro (even from those starting from the desktop traditional view)

There was a question at the end, “we’re probably looking to upgrade in the next six to nine months should we wait for Windows 9?” Answer: “No”. The feeling was that getting your applications tested and integrated now was best as you’ll get a head start. Also mentioned was the need to think about the wait for vendor support in going with version 9, it was 6-9 months post Windows 8 in terms of lead time so could be waiting 12months+ from when Windows 9 is launched before you could rollout.

Last up was “DMS in the cloud (ETPG3)” which really should have been intranet in the cloud. It was more about how Microsoft transferred their internal SharePoint intranet site for their in-house legal onto Office365, interesting but not quite what I was expecting. There was mention of how this programme helped develop Microsoft’s Matter Centre for Office365 which launched at ILTA 2014 but I’ll talk about that in a separate post.

In the next post on Thursday I’ll wrap up the sessions for the Wednesday and Thursday mornings and cover off the keynotes from Tuesday and Wednesday (I skipped Thursdays to fit in some chats to vendors and packing for the flight home!)