Continuing my daily look at tommorrows ILTA 2012 sessions from the other side of the pond. Here’s my pick of Tuesday’s sessions with a few comments.

Day Two (Tuesday 28th August) sessions

Make the Move: Autonomy’s Cloud for Information Management (Tuesday 11am, Hashtag #AUT1) 4pm UK time

This could be an interesting space in the next few years. Netdocuments had a bit of a head start with a DMS in the cloud, but HP Autonomy seem to be shifting into this space now. I can’t tell yet exactly how the Autonomy offering works, is it “hosted worksite” or something totally different? Also I can’t tell how wide the scope of this session is, will it include email archiving and/or consolidated archiving as well as the DMS offering?

Either way there are obstacles still to overcome regarding where you’re storing your client data, but once these are satisfied then the shift to cloud storage does seem attractive. Especially if the architecture behind is infinitely scalable. So be interested to watch this hashtag to see what comes out of the session.

Epona – DMSforLegal – Doc Management on SharePoint (Tuesday 11am, Hashtag #SPOT2) 4pm UK time

Ah SharePoint as a DMS. For big firms I think Clifford Chance have answered our questions. But for mid sized down Epona seem to be doing a good job in this space. I’m still sure that for all its clunkiness there is some room for SharePoint in the DMS space, especially with a light Legal skin over the top. It’s especially attractive for those using foundation (ie the freebie SharePoint bundled with Windows Server) to help reduce costs.

OneNote for All Your Notes: A Hands-On Session (Part One) (Tuesday 1:30pm, Hashtag #HAND4) 6:30pm UK time

OneNote for All Your Notes: A Hands-On Session (Part Two) (Tuesday 3:30pm, Hashtag #HAND4) 8:30pm UK time

Ah, my favourite piece of software in the last few years. I love OneNote!  The ability to chop and change your notes in as flexible a way as the paper notepad has led me to ditch the paper and carry my laptop into meetings. Outside of work I’ve my Windows Phone, my iPad and my home PC all sync’ing the notebooks up to my SkyDrive. Take notes from anywhere, any device and consume them somewhere totally different!

We just need to start to exploit in the workplace now, shared notebooks across departments in law firms. I know our Australian IT team use OneNote to share information across the front line teams successfully. Imagine if a lawyer could have his OneNote on their iPad or Windows 8 surface sync’d to a the team back in the office. Be interesting to hear use cases from this session.

Kraft Kennedy: Benefits of Microsoft Exchange 2013 for Law Firms (Tuesday 1:30pm, Hashtag #SPOT3) 6:30pm UK time

I have to admit I know nothing about Exchange 2013 and what it brings, so I will take a look at this hashtag in the hope that people tweet the key benefits over Exchange 2010.

A Preparatory Guide to BYOD (Tuesday 1:30pm, Hashtag #TECH5) 6:30pm UK time

Mobile Access to Your DMS (Tuesday 3:30pm, Hashtag #CTPG3) 8:30pm UK time

BYOD (Bring your own device), I now see this as being two distinct areas. First “I want my desktop” and second “I want an app to do…”. The ability to bring in your own MacBook for the former and your Windows Phone for the latter. The iPad can cross either depending on how you want to use it.

The first instance I suspect most firms have done or are in the process of doing, it starts with remote access which is then only a step away from the ability to bring in your laptop to the office and access your firms desktop. The second though is a little more tricky, especially if you want the experience you get on your own iPhone (think GOOD vs access to your own Gmail on your smartphone, the former brings security but compromises the experience). It’s new and I suspect we won’t see really traction here until Windows Phone 8 and iOS6.

I hope the #TECH5 session is more about the “I want an app to do…” though and also that finally we have a really well though out secure app with great user experience in #CTPG3!

IT: Putting the “Person” Back into Personalized Service (Tuesday 3:30pm, Hashtag #APP7) 8:30pm UK time

I read a great post recently, that although about rip-off Britain, showed a great example how poor customer service can be when you don’t think like your customer and don’t understand what they are after from you (see this article and look for the discussion with CrossCountry rail!)

Be interested to see how others are looking to re-engage IT with their customers in law firms.